FAQs
Can I use my existing hardware?
Existing hardware may be used if it meets the ARS minimum requirements. The ARS team will be happy to review your hardware including PC’s, peripherals, and network equipment to determine the usability.
Do you supply the hardware?
Yes, along with computers and peripheral devices, ARS offers a complete hardware package to compliment our Retail Management Software System.
Do I need to have a network?
Yes, if you are run the Inventory Management System and Point-of-sale systems on more than one machine. A network must be in place in order for the Inventory Management system and point-of-sale system to communicate with each other. The purpose on having a peer-to-peer networking environment is to allow the point-of-sale to maintain operational in the unfortunate circumstance of network failures.
Can I use my current credit card processor?
In most cases, you can use your current credit processor. We believe in not being exclusive to any one processor and offer a universal platform that is accommodating to most processors.
Do I need own a credit card terminal?
You do not need to have a credit card terminal. ARS Retail Management System offers the ability to run credit cards through our system. You may use a credit card terminal if you wish.
Can my data be converted from an existing POS system?
ARS offers data conversion services for merchants who need to transfer information from an existing POS system. Data conversion services typically include item, customer, vendor, manufacturer, and serial number files.
How long does it take to get up and running?
The period of time required getting a new customer up and running varies greatly from customer to customer. For some it is a couple of weeks, for others it can be months. On average, most customers can expect the installation and initial training to take from one to three months before they go-live.
How long is the training period?
ARS offers new customers up to six months of unlimited training. After the initial training we offer ongoing training through support plans, webinars, and training sessions. ARS understands that training is essential for our customers to get the most out of our system. I have more than one store location.
Can I use the ARS software for multiple store locations?
ARS has a Multi-Store configuration available. Your ARS sales representative can provide you with more detailed information on this solution.
What are the support hours?
Standard support hours are from 8 am - 9 pm central time, Monday through Friday and 8 am - 5 pm central time, Saturday and Sunday (excluding ARS holidays - New Years Day, Christmas Day, Easter, Memorial Day, July 4th, Labor Day, and Thanksgiving Day).
Does ARS offer on-site training?
Standard ARS training is performed remotely through remote access software via the Internet. On-site training is available and can be quoted separately.
What are my support options?
ARS offers support programs that encompass unlimited support and maintenance updates. We call it Total Care for you it is worry free support. We also offer pay as you go support options, advances training seminars, and keep you up to date with notification of new modules and enhancements with the system.
Can the software run on a PDA?
YES, ARS Wireless, runs on an approved mobile handheld/PDA device, to offer the freedom of mobility.
Can I lease the software?
ARS has a third-party lease partners for the ARS software and hardware.
How is the software licensed?
The ARS Point-of-Sale software component is licensed per POS station. The ARS Inventory Management software component is licensed for unlimited access by any authorized device that is on your network.
