Support
If you’re worried about figuring all this out, you’re not alone.
When you work with us, you get six months of unlimited training. A full network of support staff. And answers to every question, no matter how many times you ask.
We look at it like a partnership, because that’s what it should be.
A solid support partner is critical to owning any software. We are dedicated to providing steadfast support to our customers throughout the lifetime of our software. Personal support from our knowledgeable, helpful, and cheerful support staff is vital to our approach. In today's computerized world, it is very common to be faced with impersonal web support, be bounced around in time-consuming automated systems, or stuck in voice mail jail. We ensure that your experience is with a live support team member, every time.
Support is a cornerstone element of your partnership with us. Our support personnel provide retailers with efficient, experienced, industry-leading personal attention. We are proud to have in-house employees answering our phones and do not outsource support. Whether you are a new customer installing ARS solutions or a long-standing advanced user, our support staff is with you every step of the way.
We are proud to offer industry-leading extended support hours (excluding holidays):
Technical Support Number: (800) 547-7120 or (320) 252-5355
E-mail: support@arss.com
