Support

A solid support partner is critical to owning any software. We are dedicated to providing personal support to you throughout the lifetime of our software. We make sure that all of our support staff is highly trained, accomodating, and cheerful. Our support staff provide you with efficient, experienced, industry-leading personal attention. We are proud to have in-house employees answering our phones and do not outsource support. Whether you are a new customer installing ARS solutions or a long-standing advanced user, our support staff will be only a call or email away.

Total Care Software Support and Maintenance Program

ARS Total Care Software Support and Maintenance program gives you unlimited updates and access to our support staff. This eliminates call charges and limited support minutes. When questions or issues arise, we want you to call us first. Our open door support standard reduces frustration, delays in business operations, and it encourages you to learn the software that best fits your business, not ours.

Total Care is more than support during troubles; it teaches you best practices, maximizing software investment. Furthermore, keeping your software up-to-date will maximize the effectiveness of your time and investment through software improvements and fixes.

Support Hours

We are proud to offer industry-leading extended support hours (excluding holidays):

Monday - Friday 8:00 am – 9:00 pm Central Time
Saturday - Sunday 8:00 am – 5:00 pm Central Time

Contact us to get more information about our support services, or login to request support online.